Licenses and Support & Assistance are priced in USD. Applicable tax and discounts appear in your quote and invoice. Payment is arranged outside the website.
Payment instructions
Contact support for payment instructions and include your invoice number. Do not send funds while an invoice is awaiting billing review.
Support & Assistance
Optional twelve-month account-wide technical ticket support, troubleshooting and update assistance. Your first permanent license includes one introductory year per individual/company. Additional licenses share the remaining period. Renewals do not charge automatically and extend from the later of activation or current coverage expiry. Billing, account and license-delivery assistance remains available without paid coverage.
Cancellation and refunds
Contact support with the invoice or license reference and the reason for your request. Unpaid, undelivered orders can be reviewed for cancellation. Issued invoices and payment history are retained; approved adjustments use credit notes and separately recorded refunds. Requests involving activated support or delivered licenses require individual review. No automatic refund is promised; applicable statutory rights are unaffected.
Company authorization
Requests from company members first require a company administrator or billing member’s approval. These authorized members can submit directly. Nucleon then completes any payment review, license approval and private signing requirements.
Contact
Include your invoice or request number when contacting support@nucleonautomation.com. Do not send card details or passwords.